Refund Policy
Last updated: [11/21/2025]
We want you to love your jewelry. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery for:
- Unworn items
- Items in original packaging
- Items free of damage
To start a return, email: hello@vioraatelier.com
Return shipping costs may apply depending on your location.
Non-returnable items
- Earrings (for hygiene reasons)
- Final sale items
- Gift cards
Refunds
Once your return is received and inspected, we’ll notify you. Approved refunds are processed to your original payment method.
Processing time varies by bank.
Exchanges
If you received a defective item, we will replace it at no cost.
Email us with photos for quick assistance.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account
- Contact your card issuer
- Email us for further help